FAQ

Hi, yes, there are only 3 steps to set up, 1.Take out of the stick and open its cover. 2.Download the Bebird APP on the Google Play/ APP Store. 3.Turn on the Wi-Fi of your phone, connected and start to use.

You can download the Bebird apk on the Google Play/ APP Store, or through the link to download the

Phone/tablet app: Apple Store - -https://apps.apple.com/us/app/bebird/id1444627859
Google Play -- https://play.google.com/store/apps/details?id=com.molink.john.hummingbird&hl=en_US&gl=US

PC/Mac app: Bebird App (just for K10） - http://bak.dama8.com.cn/bebird-setup.exe

Our Otoscope has the 350 mAh 3.7V lithium battery, it can be used a long time, one hour of charging provides enough battery power to last 10 days of regular daily use.

Yes, our otoscope has been FDA approved, the Ear Scoop made in medical biology-grade PC + Silica Material, it is Soft and the Silicone Protective Plug can be adjusted to meet different ear adult and pediatric.

You can install the new ear spoon according to the instruction in APP.

Yes! Even though it is made primarily for the ear, it can be used for anything you'd like such as inspecting your back, nose, or even any small in-accessible area around the house!

Most of our orders are delivered within 5-25 business days. But please consider any holidays or other situations (such as the COVID-19 pandemic) that might impact delivery times and extend our average delivery times by additional 14 business days. 

If the item hasn’t arrived in 30 calendar days and you have lost its track via our tracking system, please reach us out via contacts provided here, and we will help you out!

If you are not 100% happy with your order, simply return it within 30 calendar days of delivery in the condition you receive it. After that, we will offer you an exchange or a refund! Please contact our Customer Support team via contacts provided herefor the correct return address and more information.

We ship Worldwide. In the event that we are unable to deliver an item to you, we will contact you directly and immediately refund you.

Orders are processed and shipped within 12 hours. At times of peak demand, such as holidays or weekends, it may take up to 3 business days for your item to be shipped.

All orders are tracked. When your items are shipped, you will receive an email with your order tracking details. Please make sure to check your email inbox, promotions, and/or spam folders to retrieve your tracking email with a tracking number. Use it to track your parcel  here.

We are only able to edit your delivery address before the item has been dispatched. To do so, please get in touch with us via the contacts provided here.

If you noticed that the address is incorrect after your parcel was sent or your parcel cannot be delivered due to an incorrect address, please reach out to the delivery company using the tracking information provided to you at the time of purchase.

Unfortunately, we cannot change what you've ordered but you can return the unwanted items once you've received them.

If a request to cancel the order is made prior to shipping or not later than 12 hours after the purchase, we will do our best to hold the item and process a refund. 

Please note that due to time zone differences and our use of multiple shipping partners, we may not be able to cancel your order once it’s been purchased. 

Our average delivery takes between 5 to 14 business days. However, even in the best circumstances, delays can happen outside our control, especially with Covid-19. 

We do not offer refunds or discounts due to unforeseen shipping delays, so please stay patient.

If you need to track your order, please enter your tracking number received via email here to check the whereabouts of your item.

In order to follow our Returns Policy correctly, please contact our Customer Support team via contacts provided here. We will let you know about the procedure and the correct address for your return. 

If the item wasn’t what you’ve expected, it has been damaged or hasn’t arrived, and 30 calendar days have not yet passed after the delivery - please contact our Customer Support team via contacts provided here, and we will help you get a full refund ASAP!

It takes 5-7 business days to issue a refund after the purchase is returned to our Returns center, and 3-20 business days for the refund to appear in your bank account (depending on the payment method).